Hello,
My partner and I successfully climbed Elbrus by the North side in Sep 19 and had an excellent time with ElbrusTours.
There is always a risk taking a company that you don't know much about and limited reviews, but in this instance it really worked out well. To be honest we expected extra charges for the little extra things that they did that were not included in the schedule, like lunch in the hotel in Kislovodsk the day we arrived - but no, they were very clear and explained if there was an extra costs (like earlier taxi from the airport or returning from the mountain early) = no nasty surprises. Really appreciated that about the company.
Darya who organised the administration is a Star - it sometimes takes a few days to get an email reply (she is very busy), but goes out of her way to help and make the trip an enjoyable experience. For instance, on arrival she took the group around the Kislovodsk to taste the local famous spring water, if somebody needed to find something she would take them to the shop and translate ie buying a local SIM card (not straight forward - requires passport to be registered etc), took my partner to the hairdresser and explained to the lady what my partner wanted, etc and there was never any charge for all those extra little things that are much appreciated. My partner lost her passport during the Visa application process, and Darya organised a replacement Letter of Invitation with the new details quickly, again no extra cost.
Our guide, Andrea was great :-) his English is good having worked overseas as a guide, very knowledge with a good sense of humour that made it a real pleasure to spend time in the mountains with. He worked really hard to make the climb an enjoyable success for everybody, not an easy task with a group of 11 clients with a range of knowledge, ability and fitness.
The guide is responsible for the safety of the group on the mountain and so before leaving Kislovodsk he checked every body’s kit individually to ensure that they had appropriate warm boots and clothing etc, and then arranged to take those that needed extra equipment to a local rental place used by most expeds (you would not find it without local knowledge).
He proved good advice about equipment, what to take on the mountain etc. Once on the mountain during the acclimatisation treks covered the use of crampons, roping up and ice axe arrest, ensuring that everybody practiced the basic techniques.
No issues with client / guide ratios – when on the snow we had 1 or 2 guide assistants and also most days an experienced porter who came with us most days.
Whilst Elbrus from the North side is technical very easy – a long snow walk with crampons and axe, it is physically not easy – it is a long cold snow ascent of approx. 1900m at altitude (and return!). Andrea did really well I think to get more than half of the group standing on the summit, being sensible and safe about the individuals abilities and ensuring that everybody returned safely with no injuries.
In summary, we had a really good experience with ElbrusTours and therefore plan to go back in 2020 and hopefully climb Peak Lenin with them.
Thanks
Ski